Refund and Returns Policy

At BathLuxe, we are committed to providing high-quality bathroom and kitchen accessories and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase on our website, you agree to the terms of this policy.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within [ 7 days] from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Non-Returnable Items:

  • Items marked as final sale or clearance.
  • Custom or personalized products.
  • Gift cards or vouchers.

2. Refunds

Refunds will be processed as follows:

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within [ 7-10 business days].

Partial Refunds:
In certain cases, only partial refunds may be granted (e.g., if the item is not in its original condition, has missing parts, or is damaged for reasons not due to our error).

3. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [info@bathluxe.co.ke] and provide details of the issue.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid shipping label.
  • It is recommended to use a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within [7 days] of receiving the item.
  • Provide photos or videos showing the damage or defect.
  • We will arrange for a replacement or refund, including shipping costs.

6. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at [info@bathluxe.co.ke].

  • If the order has already been shipped, the return policy will apply.

By purchasing from BathLuxe, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.

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